Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Warranty

  • Our group of qualified professionals will try their best to reply to your assistance inquiries within about 1 hour. If, however, the difficulty you have experienced needs help from the Administrators’ =Dept,= we are going to send the ticket to the administrator on shift and will post a comment to let you know.

  • Top quality support service
  • Expert Tech Assist Service

  • We will be working for you round the clock to deliver information and client support and to help you with any difficulty that you could stumble upon as you are managing your virtual server. We can support all pre–installed software packages, plus your Operating System, server management panel (with regards to the VPS type) and the Online Control Panel made entirely by our developers.

  • Intuitive help center
  • An Educational Help Zone

  • A detailed and consistently updated knowledge base is built into our in–house built Online Control Panel. It offers quick tips on how to carry out all of the essential web site administration tasks. The Help zone presents comprehensive how to articles and reviews and step by step video courses. You can access the Help section by pressing the Help or Video buttons in the right part of each Control Panel section.