1 hour ticket response
Duoservers.co.uk’s team of customer service technicians is devoted to delivering quick answers to all your queries. We’ll review your ticket the minute it has been delivered and will respond with a solution within maximum sixty minutes after the helpdesk ticket submission. In reality, our average ticket response time is twenty minutes.
A First–Rate Help Desk Support Service
Each member of our customer care staff has lots of years of experience in the shared hosting arena and the vast majority of them have worked for us for at least 5 years. They all are ready to respond to all your queries in the most professional manner possible.
An Easy–to–Browse Help Section
Built into the Online Control Panel is an easy–to–navigate Help Center, which offers various sources of information. You can search through a routinely updated knowledgebase featuring web hosting account administration articles and site administration articles, check out the educational video tutorials or take a glimpse at the F.A.Q. library.