An Easy–to–Navigate Help Section
You can find almost all the answers to your questions in the intuitive Help Center built into Duoservers.co.uk’s Online Control Panel. It includes an ever–expanding knowledge base with commonly asked questions and in–depth how–to articles contributed by our skillful customer support staff.
Educational Video Clips
For people who would rather discover how to fix a regularly encountered problem by watching a how–to video clip, we have added a collection of video tutorials to our Online Control Panel. All the instructional videos are brief and simple to understand. They offer visual presentations of various site administration activities.
A 60–Minute Ticket Response Guarantee
All our semi–dedicated servers are backed up by a 24–7 tech support service and come with a one–hour ticket response time guarantee. Our professional technical support engineers will be at your disposal 7 days a week and will resolve any problem that you may possibly chance upon within maximum 1 hour after the support ticket submission. In most cases, an answer will be given to you within twenty minutes.