Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every help request you send to us will be replied to within maximum one hour. If your support ticket or e–mail needs additional assistance from a system administrator, we’ll forward it and leave a comment to notify you that your issue is being worked on. If you make use of our Optional Admin Services package, all of the server management services included there will be performed at a time of your preference.
A Top–Notch Customer Service
Should you require any assistance while working with our Online Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server on your behalf, you can reach our help desk support team at any moment via the ticketing system. Plus, should you need help administering your dedicated server, you can order the Optional Admin Services package, that includes Operating System updates every week, troubleshooting and installation services, server monitoring and rebooting procedures, data backup hard disk drive space, etc.
An Intuitive Help Area
Our Online Control Panel has been preinstalled for every dedicated server. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the instructional articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.