Despite the fact that this isn't the keyfactor for you to distinguish a reliable shared hosting supplier from a bad one and a reseller from a real provider, having the option to call and talk with a live person is an indicator that you aren't using the services of a one-person company and that you can reach somebody whenever you're looking for help. The telephone support for website hosting services may range from common to expert, so the issues that can be resolved with a phone call differ depending on the particular supplier. Usually, these matters are more basic and feature billing or 1st level tech issues as more difficult issues usually need a support ticket where both you and the administrators can track what's going on with a particular issue. However, being able to phone call your provider can save you a lot of time and efforts for the multitude of small issues which will eventually show up when you manage your web hosting account.
Phone Support in Shared Hosting
Since we have live phone support 14 hrs a day, you are able to contact us and speak with our customer support agents to get more info about the shared hosting that we offer and make sure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we have phone numbers on three different continents so that you'll be able to call the one closer to you - in the USA, the UK or Australia. In case you're already a customer, you can give us a call about general and billing matters, and about some tech matters. In case the trouble is strictly technical or it needs longer time to investigate, you should go through our ticketing system, which will allow both you and our tech support crew to monitor the information given by each side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we supply feature real-time phone support for 14 hours every day. If you are not sure which plan will be suitable for your websites, you would like to learn more about a plan's features or you're looking for any other type of information about our services, you'll be able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support agents will assist you. If you currently have an account, you are able to get in touch with us about general and sales matters, although we're usually able to assist with a multitude of technical issues as well. For entirely tech issues you will have to employ our built-in ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option in case the trouble requires additional time to be resolved or it has to be escalated to our system administrators.