If you ever encounter a problem with your website and are incapable of rectifying it yourself, ask the respective web hosting provider’s technical support team to assist you to bring the website back online. A speedy resolution would be the best scenario, but lots of hosting companies reply within twenty four hours or even more, especially if you’re dealing with a reseller. Even if the problem can be easily resolved, your site may not function properly or it may not be accessible whatsoever for a prolonged interval, so you may lose prospective customers because it’s very unlikely that anybody would be inclined to go back to an inoperational website. For this reason, you should make certain not only that you can reach your hosting company, but also that they can answer and assist you in a timely fashion. If an app update doesn’t proceed smoothly or you delete something incidentally, for example, the site must be restored swiftly so as to avoid prolonged downtime.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting
and you’ve got a question or face a certain predicament, you can get in touch with us 24-7 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you’ll get a response in no more than 60 minutes. If the issue can be resolved, we’ll do it before we respond, whereas if there is something that you need to do on your end, we’ll supply you with all the needed information – what settings to check, what possible solutions to try, and so on. Normally, you will get a reply within no more than thirty minutes, which suggests that waiting for hours and hours or even for more than a day to obtain assistance is something impossible. Our one-hour response time guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team representatives will be at your disposal all the time and they will reply to any trouble ticket that you submit via our web hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you’ve got a general inquiry in regard to your semi-dedicated server
or you chance upon some problem and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to help you out, as we’re available night and day to tackle any technical, general or billing issue. In case you contact us about anything that is within our capability, we will sort it out before we respond to you, which means that you won’t have to wait around for hours or even days while the problem persists. In case there is something that you have to do on your end, we will supply you with the needed info – what workable solutions to try out, what steps to take, etc.