When your website hosting supplier provides live chat support, you are able to speak with a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to consult with a live person is that you need only a computer with access to the world wide web, so that you will not pay any charges in the event that you are in a different country or state. What's more, it'll be much simpler to copy and paste details for instance domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party over the phone. The live chat is also a much faster way to contact the hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some problem needs some more time to be dealt with, you are able to do something different while you wait for guidance on the live chat, so you will not waste time - something that's impossible if you are on the telephone.