When your website hosting supplier provides live chat support, you are able to speak with a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to consult with a live person is that you need only a computer with access to the world wide web, so that you will not pay any charges in the event that you are in a different country or state. What's more, it'll be much simpler to copy and paste details for instance domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party over the phone. The live chat is also a much faster way to contact the hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some problem needs some more time to be dealt with, you are able to do something different while you wait for guidance on the live chat, so you will not waste time - something that's impossible if you are on the telephone.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for our shared hosting, we now have live chat support that is available every day, even on holidays. You are able to contact us regardless of whether you already own an account or not, because we can support you with almost anything, ranging from providing you with common info on our solutions in case you are not our client yet and you are interested in purchasing one of the packages, to assisting you with installing an e-mail account in an email client. Part of the problems are more technical and time-consuming, therefore you will need to use the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every day, even on holidays and weekends. It is the best way to find out more information about our semi-dedicated servers in case you do not have an account yet or to have a problem resolved if you are a customer and our support agents will assist you instantly no matter what time of the day you join the chat. If you are unsure which package is better for your websites, in case you need advice whether you should obtain a specific upgrade and how to obtain it or when you have troubles setting up an e-mail account on your computer, you are able to get in touch with us and we'll provide you with the necessary details quickly. Our live chat is available even after our phone lines go off for the day, which means that if you have an account here, you can be certain that you will always get quick assistance with any kind of question or issue that comes up.