If you have bought a web hosting package and you’ve got certain queries associated with a specific feature/function, or if you have experienced a certain predicament and you require support, you should be able to contact the respective client support staff. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them along with it or not, because the most effective way to solve an issue most often is to open a ticket. This mode of correspondence makes the responses exchanged by both parties simple to follow and allows the client service team representatives to escalate the issue in the event that, for example, an administrator has to become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to have no less than 2 separate accounts to touch base with the customer service staff and to actually manage the hosting space. Non-stop switching between different accounts could sometimes be a burden, not to mention the fact that it takes quite a while for the majority of web hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared hosting
is not separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia Control Panel and you will be able to access it at any specific time with just a couple of clicks, without signing out of your web hosting account. The ticketing system features a quick-search box, so you can track the status of any ticket that you’ve already sent, if required. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific problem even before you send a ticket. The response time is maximum 60 minutes, which implies that you can receive quick assistance at any moment and in case our client service team advises you to do something inside your hosting account, you can do it straight away without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server
account with our company and you want to get in touch with our technical support team representatives, you’ll be able to open a ticket straight from your Hepsia hosting Control Panel instead of using a totally different customer support platform like you’ll have to do with the vast majority of hosting companies on the market. Our integrated ticketing system will allow you to send a new ticket with no effort and to browse through older tickets using a clever search box. You’ll also be able to check the relevant knowledge base articles that our system will present to you based on the category that you choose for your new ticket. You can do all of the abovementioned procedures without leaving your Control Panel at any time, which goes to say that in case you bump into any predicament or have an inquiry, you can get in touch with our support engineers and solve the given issue in no more than sixty minutes via a single support platform.