The support that you can receive from your shared hosting provider is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical problem with an active account. Prompt and correct information about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual web hosting supplier not from a reseller. When you obtain a hosting account from a company that doesn't own its servers and it can't access them immediately, it's quite possible that you'll wait for a couple of days in order to have an answer to any question, so your sites may stay offline for a long time. Alternatively, a company which offers various options for communication and has a support team that is available at any time can assist you right away and help you limit or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
All our shared hosting
include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting solutions before you make a purchase or you are an existing customer and you have any kind of question or a difficulty, you can contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical issues or any issues that require extra time to investigate and resolve. Unlike various other website hosting service providers, our trouble tickets feature a warranted maximum response time of only 1 hour, which means that no matter what your trouble is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you aquire a semi-dedicated server
account from our company as we have telephone and live chat support for billing, pre-sales and common questions. Our representatives will help you choose the ideal package or supply you with info about our servers, in order to check whether the system requirements for your websites are met. In case you are a current customer, you'll also be able to get in touch with us via email or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that whenever you use any of these two ways of correspondence, you will get a reply within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. If you've employed the website hosting services of other service providers, even big ones, you will be able to compare the reply time considering that it usually takes an entire day for them to take care of a support ticket.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we offer include 24/7 support through numerous means of communication and with a one-hour maximum response time warranty. If you want to find out more about the plans or you have various general or billing questions, you are able to phone one of the local numbers we have globally or you can use our live chat support and speak with a live agent. For strictly technical difficulties which need assistance from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, as these channels are more appropriate to keep track of a specific problem. The reply time for them rarely is more than half an hour, which means that you can forget about waiting for a whole day in order to receive support. Our support service is available for any kind of server-related issues, and the pre-installed software. If you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we provide for all of the packages.